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PRISM HARDSCAPES WARRANTY POLICY

Prism Hardscapes LLC offers a 2-year limited warranty against manufacturer defects.
Prism Hardscapes will repair or replace product that has been proven to be defective in
workmanship and/or materials. If the unit is confirmed defective and is not repairable by a qualified Prism Hardscapes representative, it will be replaced FOB Prism Hardscapes facility.

New orders must be inspected within 48 hours of delivery. Any visible damage or defect must be reported to Prism Hardscapes within this time frame to ensure warranty eligibility. The buyer must provide proof of purchase along with the date of delivery to the end user and arrange shipping associated with the replacement of the unit. Prism Hardscapes will not be responsible for any defects resulting from misuse, user error, installation error, abuse, repair, or alteration. The use of wood or fuels other than those specified for use with this unit by Prism Hardscapes will void the warranty immediately.

Under no circumstances will Prism Hardscapes be liable for incidental or consequential damages resulting from defective products. This warranty is Prism Hardscapes’ sole warranty; all others, expressed or implied, including warranties of merchantability or fitness for a particular purpose, are disclaimed.

Prism Hardscapes is not responsible for any injury or mishap related to misuse, abuse, or poor judgment in selecting fire display locations.